Contact support
Send us an email with a description of the problem, your iPhone/iOS version, and what you were trying to do.
Please do not send passwords, student grades, or sensitive school records.
Email support →Support address: Email support →
Frequently asked questions
How do I refresh school information?
Open the app and use the refresh control. New imports and updates require an active trial or subscription.
How do I change or remove saved login details?
In Settings, open the login section to change or forget your saved credentials.
Can I hide children who are no longer enrolled?
Yes. In Settings, turn off the child's display toggle. This hides the child without erasing previously imported information.
How do I back up or restore my data?
In Settings, use the iCloud backup/restore or manual backup-file options. Restore operations may replace information currently on your device, so keep an extra copy before restoring.
How do I manage my subscription?
Open iPhone Settings → your Apple Account → Subscriptions → Student Diary. You can cancel renewal there. The app also includes Restore Purchase.
How can I delete demo data?
Use Remove demo data in Settings. The fictional demo family can be removed without deleting your real student records.
For how academic information is handled, see our Privacy Policy.